Subscription & Billing FAQ
Last updated: January 8, 2025
💰 Subscription Plans
Starter Plan
Free forever
- • Basic Health Hubs
- • Standard tracking
- • Community access
Monthly Pro
$12.99/month
- • All Pro features
- • Cancel anytime
- • Monthly billing
Annual Pro
$69.99/year
Save 55% - Only $1.34/week
Loyalty Discount: Your subscription price automatically lowers each consecutive year you remain a Blümie.
- • All Pro features
- • Best value
- • Annual billing
💳 Billing Information
🔄 Auto-Renewal
Subscriptions automatically renew unless cancelled 24 hours before the end of the current billing period. You'll receive a reminder email before renewal.
💳 Payment Methods
We accept payment through your app store (Google Play Store or Apple App Store). All payment processing is handled securely by your app store.
📧 Billing Receipts
Receipts are sent to your app store email address automatically after each payment.
💰 Refund Policy
🏪 App Store Refunds
All refunds are handled through your app store (Google Play or Apple App Store). Bluom does not process refunds directly.
⏰ Refund Timeframes
- Google Play: 48 hours for automatic approval, up to 3 business days for manual review
- Apple App Store: Typically processed within 24-48 hours
📧 Need Billing Help?
For billing issues not resolved through your app store:
Email: billing@bluom.app
Include: Your email, purchase date, and issue description
Response time: Within 24-48 hours